The Truth About the Restaurant Labour Shortage
How Restaurant Leaders Use Technology and AI Without Losing the Human Touch
The labor shortage in hospitality is often framed as a recruiting problem, but this Performance Revolution episode challenges leaders to rethink the issue at a deeper level. The conversation explores how leadership behavior, mentorship, training, and realistic workplace expectations influence whether people choose to enter — and stay in — the industry. By investing in development, empowering frontline roles, and creating meaningful human connections, operators can build environments that attract and retain the next generation of hospitality professionals.
What you'll learn
- ✓Why the “labor shortage” is really a leadership and development challenge, not just a recruiting issue
- ✓How early leadership experiences shape whether new employees stay in hospitality
- ✓The importance of aligning job expectations with the real experience to reduce early turnover
- ✓Why empowering frontline roles (like hosts and housekeepers) improves engagement and performance
- ✓How investing in mentorship and career pathways attracts the next generation of talent
- ✓The role of meaningful human connection and personal interest in building retention
- ✓Why proactive training and structured development outperform reactive hiring
- ✓How simplifying operations creates space for leaders to focus on coaching and culture
Secure your spot now and gain invaluable insights to transform your hospitality business!
Featured Speakers
Meet the awesome folks who make all of this possible day to day
Matt Rolfe
Hospitality Leadership Coach
Michelle Caine
Associate Dean, School of Hospitality and Culinary Arts
Mike Bruce
Director of Business Solutions, Entegra